Recommended Texts

Unlike all other texts in the field, which emphasize paper documents and outdated practices, only Bovée and Thill present the full range of electronic media that students will need to know to meet employer expectations.

Business Communication Today,
10th Ed.

Excellence in Business Communication,
9th Ed.

Business Communication Essentials,
4th Ed. Take a Tour

How These Texts Compare
Is Your Business Communication
Textbook Preparing
Students for the Future
or the Past?
Do You Know the
Fallacies about Teaching
Electronic Media?
Does Your Textbook
Cover Business
Communication 2.0?
Video:
A Fundamental Shift in the
Way We Communicate.
(See the New Media
Covered Only by
Bovee and Thill. Are You
Using the Right Text?)
A Letter to Instructors
Video:
Alert! A Paradigm Shift Is
Impacting Business
Communication Courses
Major Study: Thousands of Companies Using Social Media. Will Your Students Be Prepared to Use Social Media on the Job?
Study: 91% Using Social Media.in the Inc. 500-- America's Fastest Growing Private Companies. (Social Media Should Be Part of Your Course. Only Bovee & Thill's Texts Offer Social Media Coverage.)
Teach Your Students How to Use Social Media on the Job. (See sample pages here of Bovee & Thill's coverage you won't find in any competing texts.)
Business Communication Is Changing Due to Social Media (Are Your Students Learning about These Changes from Your Current Text?)
Hundreds of Social Media Examples
Teach Introduction to Business?

Ordering Information

Instructor Support

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Categories

Telephone Skills

« Previous Entries

Make Free Telephone Calls via the Internet: How to Skype

Monday, August 2nd, 2010

A step-by-step tutorial on how to use Skype for free telephone calls via the Internet. View the original here.

Practice Telephone Etiquette

Wednesday, November 18th, 2009

Whether answering the phone or making phone calls, using the proper etiquette is a must in order to maintain a certain level of professionalism. Proper etiquette leaves callers with a favorable impression of you. Therefore, it is imperative to be at your best when answering the telephone. Click here to continue…. View the original here.

Telephone Etiquette

Thursday, November 5th, 2009

Download this PowerPoint file The training topics in this 14-slide presentation include the following: Answering the TelephoneP.I.C.T.U.R.EInterviewing TechniquesPersonal Qualities for Phone WorkTips for Telephone EtiquetteHandling Irate CustomersFive Phases of a Call

Telephone Etiquette for Business Success

Wednesday, October 21st, 2009

Download this PowerPoint file This 14-slide presentation gives tips for how to achieve success in using the telephone in business settings.

Don’t Let Etiquette Blunders Derail Your Career: Telephone Skills

Thursday, May 14th, 2009

Download this PowerPoint file Learn proper telephone skills so they don’t derail your career.

How to Practice Telephone Etiquette and Manners

Monday, June 30th, 2008

In today’s fast-paced business world, telephone communication is more important than ever. With the proliferation of cell phones, business is conducted 24/7 and the phone has become our lifeline. It is more important than ever to be aware of phone etiquette and manners. Here are some tips to ensure success. Read the original story here [...]

Top 10 Telephone Tricks

Thursday, March 6th, 2008

When getting things done involves making phone calls, you want to spend the least amount of time and money on the phone as possible–and several tricks and services can help you do just that. With the right tones, keypresses, phone numbers, and know-how, you can skip through or cut off long-winded automated voice systems and [...]

Practice Courtesy When Using Cellular Phones

Wednesday, October 3rd, 2007

1. Keep your voice to a low, conversational tone.   2. Watch Your Tone – Downloading the latest ring tone has become extremely popular among wireless users, . . . Read the original story here If the above link is broken, view our cached copy instead.

Companies: Please Put the “Please Hold” on Hold

Wednesday, October 11th, 2006

This is an open letter to
companies: Stop with the
“Please hold.” Those words
make my blood boil. They
are sleight-of-hand
etiquette that companies
use to make callers think
one receptionist can do the
work of two or three or
four.

Telephony: The Latest Tips and Techniques

Sunday, July 9th, 2006

Learn how you can * Keep your phone number private * Record telephone calls * Brush off the unwanted with the rejection hotline * Banish telemarketers from your phone * Stop telemarketers by having disconnected line tones * Make free calls Read more . . . Source:  Lifehacker Tags: telephone, voice technologies

« Previous Entries