Recommended Texts

Unlike all other texts in the field, which emphasize paper documents and outdated practices, only Bovée and Thill present the full range of electronic media that students will need to know to meet employer expectations.
Business Communication Today,
9th Ed.
Excellence in Business Communication,
8th Ed.

Take a Tour
Business Communication Essentials,
3rd Ed.

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Negative Messages

Rejecting a Job Applicant

Friday, August 1st, 2008

The phone rings, and you pick it up. The voice on the other end sounds distressed. She identifies herself as a job applicant that your company recently rejected. Could you please tell her why she didn’t get the job?
According to attorney Barbara Kate Repa, such questions are commonplace among rejected job applicants. Proceed with […]

Good Ways to Deliver Bad News

Friday, August 1st, 2008

The first job of a leader is to be a clear communicator. And one of the toughest challenges for a communicator is to deliver bad news. So leaders who want people to take them at their word in good times had better choose their words wisely during bad times.

View the original here.

How to Deliver Bad News

Friday, August 1st, 2008

Business communication expert Dana Bristol-Smith, featured in O the Oprah Magazine, comments on how to deliver bad news in this KFMB, Channel 8, San Diego news report.

View the original here.