Recommended Texts

Unlike all other texts in the field, which emphasize paper documents and outdated practices, only Bovée and Thill present the full range of electronic media that students will need to know to meet employer expectations.

Business Communication Today,
10th Ed.

Excellence in Business Communication,
9th Ed.

Business Communication Essentials,
4th Ed.
Take a Tour

How These Texts Compare
Is Your Business Communication
Textbook Preparing
Students for the Future
or the Past?
Do You Know the
Fallacies about Teaching
Electronic Media?
Does Your Textbook
Cover Business
Communication 2.0?
Video:
A Fundamental Shift in the
Way We Communicate.
(See the New Media
Covered Only by
Bovee and Thill. Are You
Using the Right Text?)
A Letter to Instructors
Video:
Alert! A Paradigm Shift Is
Impacting Business
Communication Courses
Major Study: Thousands of Companies Using Social Media. Will Your Students Be Prepared to Use Social Media on the Job?
Study: 91% Using Social Media.in the Inc. 500-- America's Fastest Growing Private Companies. (Social Media Should Be Part of Your Course. Only Bovee & Thill's Texts Offer Social Media Coverage.)
Teach Your Students How to Use Social Media on the Job. (See sample pages here of Bovee & Thill's coverage you won't find in any competing texts.)
Business Communication Is Changing Due to Social Media (Are Your Students Learning about These Changes from Your Current Text?)
Hundreds of Social Media Examples
Canadian Editions
Teach Introduction to Business?

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Categories

Negative Messages

« Previous Entries

How to Orally Deliver Bad-News Messages

Monday, March 1st, 2010

Download this PDF file

Unpleasant news is too important to “wing it.” Take time to deliver it in an honest, sensitive manner. Prepare ahead and put yourself in the other person’s shoes.
By delivering the message with tact and kindness, you maintain the relationship and leave a positive impression in the worst of times.
 

The Need for News–Even Bad News

Tuesday, February 9th, 2010

Employees thrive when information flows freely and seize up or become distracted when uncertainty replaces understanding. In fact, according to a study published in the Journal of Psychological Science, people who are mildly neurotic (and let’s face it, who isn’t mildly neurotic?) are more stressed by uncertainty than by a clearly negative outcome.
So, how [...]

Five Key Things to Communicate in a Post-Layoff Employee Meeting

Thursday, February 4th, 2010

It’s one of the most somber meetings in business. With more and more companies laying off unprecedented numbers of workers, many firms are choosing to hold a town hall meeting with the remaining employees the day after the big announcement. While such gatherings have all the levity of a funeral, they’re an increasingly important way [...]

Grey's Anatomy Shows How Not to Communicate in Times of Change

Tuesday, January 26th, 2010

Most Thursdays, several women from my circle of friends get together to watch Grey’s Anatomy, the ABC dramedy about a team of surgeons at a fictional Seattle hospital. While I enjoy these weekly gatherings as a time to relax and think about life outside work, a recent episode (Oct. 1) illustrated exactly how NOT to [...]

Ten Things Not to Say When Firing an Employee

Monday, December 7th, 2009

Job cutting is never easy, but it often becomes progressively harder as we go deeper into an organization.
At the beginning, employers may be able to lay off only weak employees they might have considered letting go anyway. While these weak performers are human beings worthy of dignity and respect, we can make ourselves feel [...]

Turning Bad Buzz around for Best Buy

Tuesday, November 3rd, 2009

Best Buy was in the news the other day for an oops. It offered a 52-inch HDTV that normally sells for $1,600 on its web site for $9.99. Eager web surfers gleefully pulled out their credit cards and placed orders.
As word of the deal spread, Best Buy realized the mistake, quickly pulled the offer from [...]

Electronic Media: Four Considerations for Bad-News Bearers

Friday, May 15th, 2009

Communicating negative information to subordinates is one of the more discomforting managerial responsibilities. Yet managers frequently have to make tough decisions which sometimes result in unfavorable outcomes for subordinates.
Managers may be lured into using electronic media to distance themselves from the victim(s) of the bad news. A consequence of this choice may be more [...]

Ten Things to Leave Out of a Resignation Letter

Tuesday, August 26th, 2008

You might think it’s fairly obvious that certain sentiments should never be included in a letter of resignation. But you might be surprised at what some people think is acceptable to include in this final communication between employer and employee.

View the original here.

Rejecting a Job Applicant

Friday, August 1st, 2008

The phone rings, and you pick it up. The voice on the other end sounds distressed. She identifies herself as a job applicant that your company recently rejected. Could you please tell her why she didn’t get the job?
According to attorney Barbara Kate Repa, such questions are commonplace among rejected job applicants. Proceed with [...]

How to Deliver Bad News

Friday, August 1st, 2008

Business communication expert Dana Bristol-Smith, featured in O the Oprah Magazine, comments on how to deliver bad news in this KFMB, Channel 8, San Diego news report.

View the original here.

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