Recommended Texts

Unlike all other texts in the field, which emphasize paper documents and outdated practices, only Bovée and Thill present the full range of electronic media that students will need to know to meet employer expectations.
Business Communication Today,
9th Ed.
Excellence in Business Communication,
8th Ed.

Take a Tour
Business Communication Essentials,
3rd Ed.

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Get Voice Mails in Your E-Mail with K7.net

Friday, August 15th, 2008

Voice mail can be an inefficient way to retrieve information, especially a long rambling message. However, with K7.net, you can listen to your phone messages via your mail.
You can receive both voice mail and messages without having to be at the office. Your voice messages and fax messages will be sent as e-mail attachments and […]

My Hang-Up with Those Annoying Voice-Mail Machines

Thursday, August 14th, 2008

I pressed zero and got the assistant’s voice mail. She invited me to leave a message or press zero to speak with a co-worker. I pressed zero and got the …

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Maximizing Enterprise User Benefits of Unified Communications

Monday, August 4th, 2008

As the definition of what everyone means when they say “unified communications” (UC) becomes clearer to the various business enterprise constituencies, it is also becoming more evident that the benefits of UC will be very dependent upon the technologies that end users can selectively. If a user has NO device for communicating, then all […]

No News Is Bad News

Friday, August 1st, 2008

The group of managers walked into a Better Business Writing class, talking to each other but not to me. They responded to my greeting but didn’t seem especially glad to meet me. That’s unusual. Most people act eager at the start of a writing seminar.

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8 Habits of Highly Ineffective E-Mailing

Friday, July 25th, 2008

Of all the possible uses for
a computer, email is
probably the most
pervasive (perhaps second
only to regular web
browsing). From Bill Gates
to your Aunt Betsy,
everybody’s got an
email account these days,
possibly multiple accounts.
It takes very little effort or
know-how to get an email
address, and there are
literally hundreds of free
web-based email services
available. It’s easy
as pie to send a message
halfway around the world
in a matter of seconds.
That kind of thing is pretty
incredible, if you really
think about it. But, alas,
many bad habits have
crept into the world of
email over the years.

Business Writing: Don’t Ask Too Many Questions

Friday, July 25th, 2008

Yesterday I received an e-mail solicitation that was a good example of a bad technique: asking too many questions. It began with this question:

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Six Proven Tips for Making Your Business Correspondence Inviting to Read

Friday, July 11th, 2008

With today’s business moving at the speed of broadband, everyone expects better results in record time. Every day, we deal with hundreds of communications in the form of e-mails, letters, phone calls, chats, and meetings—and that’s before we tackle the “to do” list.
It’s no wonder that many business messages often reads as if they […]

E-Mail Is Easy to Write (and to Misread)

Friday, July 11th, 2008

AS I was in the final throes of getting my most recent book into print, an employee at the publishing company sent me an e-mail message that stopped me in my tracks.

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Beware of These E-Mail Hoaxes

Friday, July 4th, 2008

There are four common kinds of e-mail hoaxes:

Fake Photos (Hands of God, sharks eating helicopters, monster cats)
Chain Letters (threats, requests, promises of money)
Mythical Stories, (public warnings, shocking narratives, outlandish claims)
Outright Scams ("phishing" and phone schemes attempting to access your finances)

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There Are Times When a Phone Call Is Better than E-Mail

Tuesday, July 1st, 2008

Sometimes it is not a good idea to e-mail a message, it is better to pick up the phone and chat.
We’ve all received an email message that we simply wished we wouldn’t have gotten, one where we’ve been chewed out or chastised for something whether we deserved it or not. In some […]

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