Crisis Communication
Terrorism Plots and the Importance of Good Communication
Tuesday, August 12th, 2008"In today’s terror-filled world, personal security ranks right up there with job security as workplace issues that matter the most to workers. A recent terrorist plot provides another opportunity for employers to communicate with employees about emergency preparedness and response.
The plan to blow up U.S.-bound commercial flights from the United Kingdom caused immediate response by […]
Case Study: Southwest Airlines’ Corporate Blog and Crisis Communications
Wednesday, June 4th, 2008 Southwest Airlines, a discount airline that serves almost 100 million customers annually, many of them fanatically devoted, has maintained a spotless safety record since the company was started in 1971.
Southwest was recently charged with violating Federal Aviation Administration regulations regarding airline inspections on 46 Boeing 737s.
Read the original story here
If the above link […]
Introducing the “New Informers”
Saturday, October 14th, 2006Jon Donley, editor of
NOLA.com, the New
Orleans Time-
Picayune’s
associated Web site, had
no way of knowing that he
would be praised an
example of an emerging
class of “first informers.â€
That’s a
provocative term used in a
new report from the Aspen
Institute’s
Communications and
Society Program. The
report, written by George
Washington University
media expert Albert L.
May, was drawn from a
September conference of
24 leaders from traditional
journalism, new media,
homeland security and
disaster response
organizations. As May tells
the story, Donley’s
assignment was to publish
his newspaper on the
Internet if an approaching
hurricane shut down print
production.
After the Storm: Communication Key to Full Recovery
Wednesday, July 5th, 2006Disaster recovery planning is becoming a core part of business, and there are many steps a company can take to reduce the impact of a catastropic event.
One of the most important aspects of that planning is opening communication lines to keep everyone updated. More . . .
Tags: crisis_communication
Crisis Communication: Bausch & Lomb Comes Clean on Concerns about ReNu
Sunday, June 18th, 2006Quick and conciliatory damage control is considered key to countering corporate catastrophes. Modern examples run the gamut from Martha Stewart showing recipes she picked up in prison in order to soften her image as she reclaimed her decorating empire to Exxon’s shutting down communications after its Alaskan oil spill, which exacerbated bad impressions. Wearing a […]
