Crisis Communication
« Previous EntriesMaking a Crisis Worse: The Biggest Mistakes in Crisis Communication
Friday, July 2nd, 2010All businesses are vulnerable to crises. You can’t serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in company ownership or management and other volatile situations on which your audiences—and the media that serves them—often focus. View the original here.
Social Media as a Crisis Management Tool
Monday, March 15th, 2010I have a client who once said to me: “We want to use social media to attract more complaints”. This may seem an odd thing to say, all to often attracting complaints is a reason people cite for being anxious about using social media. But this client knew that one part of there service didn’t [...]
Crisis Communications Planning for Bloggers
Thursday, February 11th, 2010At the Blog Business Summit this week, participants discussed the thorny topic of crisis communications and emphasized how blogging can help when things get bad by projecting a human face or voice for an organization and by providing a forum for soliciting specific feedback from customers. In the immortal words of the Hulkster, “Amen brother.” [...]
How to Handle a Crisis — Eleven Communications Tips
Wednesday, January 6th, 2010You don’t have to work for AIG, GM or Peanut Corp. of America to face a crisis. Every company – no matter what size, whether public or private – faces them. While the scale may be different compared to these corporate giants, crises happen all the time. View the original here.
Crisis Communications and American Airlines
Tuesday, December 1st, 2009In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under [...]
What the Wall Street Crisis Means for Communicators
Thursday, June 11th, 2009Wall Street’s meltdown ripples across nearly every industry, including corporate communications. It is unclear how many communicators lost or will lose their jobs at Lehman Brothers and Merrill Lynch and elsewhere, but James Pederson, director of public relations at outplacement firm Challenger, Gray and Christmas, said communicators are undoubtedly affected. “In merger/buyout situations, back office [...]
Using New Media to Tame a Crisis
Wednesday, June 3rd, 2009New media have drastically altered the way we communicate, particularly during a crisis. With the blogosphere, Web 2.0, Second Life and social media sites like, Flickr, Twitter, Blogger, Facebook and MySpace, it seems that a new way to spread information crops up on a daily basis. Since crises can originate or be perpetuated online, communicators [...]
Calling All Communication Professionals: Test Your Crisis Plan–Now!
Friday, February 20th, 2009We are all well aware of the importance of a crisis communication plan. But many of us don’t realize the necessity of conducting actual simulations to test and evaluate these plans. There are countless forms of crisis that could interrupt business continuity for you or your clients. From hurricanes to terrorism to pandemic outbreak, in [...]
RUOK? Blogging Communication Technologies During Crises
Wednesday, November 19th, 2008Download this PDF file This article compares communication technologies within and across crises, using evidence from contemporary postings in 68,022 blogs and news feeds and using a semiautomatic method to detect words that increase in usage during a crisis.
Terrorism Plots and the Importance of Good Communication
Tuesday, August 12th, 2008"In today’s terror-filled world, personal security ranks right up there with job security as workplace issues that matter the most to workers. A recent terrorist plot provides another opportunity for employers to communicate with employees about emergency preparedness and response. The plan to blow up U.S.-bound commercial flights from the United Kingdom caused immediate response [...]
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