Recommended Texts

Unlike all other texts in the field, which emphasize paper documents and outdated practices, only Bovée and Thill present the full range of electronic media that students will need to know to meet employer expectations.
Business Communication Today,
9th Ed.
Excellence in Business Communication,
8th Ed.

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Business Communication Essentials,
3rd Ed.

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Communication

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Where’s Your Internal Communication Skills Gap?

Friday, August 15th, 2008

While the advancement of web 2.0 either gets your lips quivering or your mouth watering, it’s clear that many of us could do with a skills refresher in at least one area of communication.
Some skills gaps exist around using new media and technologies.

The evergreen communication topics all score highly in the "important" or "very important" […]

Ten Simple Ways to Win Friends And Influence People

Thursday, August 14th, 2008

When you learn how to win friends and influence people through using various communication techniques, you can improve all your relationships and enhance the quality of your life.

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Guide to The Future of Communications: Color Replaces Words

Wednesday, August 6th, 2008

What if, you could use color as an alternative language to create meaningful relationships with your audiences? To open our minds to new ways of communicating, we first need to break out of conventional thinking. Here are three steps to jump-start your color planning process: 

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Business Communication: Managing Information and Relationships

Wednesday, June 25th, 2008

In many ways, the history of human civilization chronicles the increasing centrality of communication. Communication establishes relationships and makes human organization and cooperation possible. Whether you recognize it or not, you have no choice but to communicate.
If you try to avoid communicating by not replying to messages, you are nevertheless sending a message, […]

What Are the New Web 2.0 Business Models?

Tuesday, June 24th, 2008

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This colorful, handsomely illustrated, 64-page document presents Web 2.0 business models.

From Wikipedia: Communications Management

Wednesday, June 18th, 2008

Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology. Aspects of communications management include developing corporate communication strategies, designing internal and external […]

Improving Communication: Say What You Mean

Friday, June 13th, 2008

If confrontation or negotiation leaves you tongue-tied, this course is for you. Whether you need to ask your boss for a raise, negotiate the price of a car, or set new boundaries with friends and family, you’ll learn how to improve your ability to communicate. You’ll learn the barriers to effective communication and how […]

Why Smart People Have Poor Communication Skills–and What to Do about It

Wednesday, June 11th, 2008

Saying that intelligent people have poor communication skills is a large generalization and stereotype to make, isn’t it? This article may generate a fair bit of controversy, but I feel I give a balanced discussion in sharing my experience, knowledge, and getting you to think deeply about the topic. Whether you are intelligent, “mentally-challenged,” […]

Top Ten Ways to Communicate at Work

Wednesday, June 11th, 2008

Whenever I ask people in a work setting, "What would improve work, profits and customer service […]

Communication Competencies–A Great New Framework

Tuesday, June 10th, 2008

Here are 12 core competencies for communicators:

Building effective relationships 

Business focus (understanding the business and using communication to solve business problems)

Consulting and coaching (being an advisor)

Cross functional awareness (understanding and working with other disciplines)

Developing other communicators

Innovation and creativity

Listening (inc conducting research and gathering feedback)

Making it happen (turning plans into actions)

Planning

Specialist (sector and […]

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